Frequently Asked Questions
Essential information regarding shopping, payments, nationwide delivery, and warranty protection.
How does Guest Checkout work?
You can purchase any item in under 60 seconds without mandatory account creation. Simply provide your delivery address and mobile number, complete secure payment via Razorpay, and receive your confirmation and tracking link instantly.
How do I track my shipment without creating an account?
Navigate to our 'Track Order' page and enter your Order Number (sent via email/SMS) along with your 10-digit mobile number to view real-time courier tracking updates.
What types of products do you sell?
CartLux offers curated electronics, smart home appliances, kitchen gadgets, wearable tech, and wellness products designed to elevate your everyday lifestyle.
What warranty and returns protection is included?
Every product comes with comprehensive brand warranty covering motor, electronics and battery systems. In addition, we offer a 7-day hassle-free replacement policy for defective or transit-damaged items.
Which payment options are accepted at checkout?
We support UPI (Google Pay, PhonePe, Paytm, BHIM), all major Credit/Debit Cards (Visa, MasterCard, RuPay), NetBanking from 50+ Indian banks, and digital wallets through Razorpay.
Still have questions?
Our support desk is available to assist with product details, bulk orders and order questions.